Rick@thegaragedoordoc.com
805-419-1917
Our Testimonials
Our Testimonials
Our Testimonials
Our Testimonials
Reviews
The Garage Door Doors Repair in Thousand Oaks
The Garage Door Doc is a leading garage door company specializing in the repair of garage doors and garage door openers in Thousand Oaks, Newbury Park, CA, as well new garage door installation.
Professional & Affordable Garage Doors Door Doc in Thousand Oaks, California
GARAGE DOOR & GATE REPAIR SERVICE
- Garage Door Repair & Maintenance
- New Garage Door Installation
- Spring Repair/ Replacements
- Garage Door Openers
As the leading garage door repair and installation company, we provide any service that your company or home may need. Those needing garage door repairs in Thousand Oaks, CA can rest assured that our expert team has you covered. We are happy and excited to help you get the garage door you need.
CALL US AT 805-419-1917
Learn more about The Garage Door Doc of Thousand Oaks, Newbury Park in California.
Google Reviews
A Google User
03:05 22 Jun 19
I looked up past reviews and decided to use this company back in January of this year (2019) and felt they were professional and reliable. So, recently when my garage door opener was stressed too much over use in a small amount of time by my teenage son trying to link it to his car. I decided to call them to replace a burnt out panel. Without getting too lengthy at first I felt like this was being handled and then I unfortunately missed the call back to let me know what the status was on the panel. I called back several times since and I spoke with Kathleen or Catherine once and another time with Eric and they both said they would have Rick call me back. I have NOT heard back since. This to me is VERY UNPROFESSIONAL. I left another voice mail asking why I have not heard back and now have decided to write this review. :(
I am adding 2 Stars to my last review of 1 Star from this morning. And I am hoping to add more before the end of this week.
Ken who is one of the owners called me after seeing my review from this morning. He apologized and owned his mistake. I respect that he did not make excuses and will give him a chance to redeem himself. I also hope to change my entire review to a positive one. I still believe in second chances and happy endings. Hopefully this will be one of them.
I am updating and revising my former review. And I’m happy to say there are still such things as Happy Endings/Outcomes!
Ken promised me that he would try his best to keep me as a customer and he has succeeded!
He came out to see what the problem was and let me know what it would entail to fix it. He kept me posted if there were any delays and then scheduled a day to come out for the installation. On that day Eric came out with another associate. They both were very courteous & professional. I was told before they came out that it may take up to two hours for the total installation. They were done in one hour! That was a nice surprise. But what was really amazing to me was that Eric also took the time to link both of our cars to the garage door opener and even helped me with installing the MyQ App to my phone. That really saved me A LOT OF TIME having to figure out how to do both those things. It was very much appreciated!
I am finishing my review by saying that I would HIGHLY RECOMMEND the Garage Door Doc Inc.!!! They are a CLASS ACT!
Vicki Sharp
20:38 16 Jun 19
The Garage Door Doctor
The other day our garage door would not open. We were desperate! We had a doctor’s appointment. After reading the reviews on garage door people, we called The Garage Door Doctor. Less than an hour later, Eric showed up and opened the garage door so we could get our car out. He then shut it and told us that our springs were faulty and we needed a new pole. Since our garage door was quite old, he said that the owner’s wife would run to the valley and get the equipment, and the owner; Ken would fix it the same day. We couldn’t believe when Ken showed up an hour early, and had everything to repair our door. He knew just what to do. He is a real expert. Our door now works better than it ever did. It runs smoother. Ken said that the springs we had were cheap, but the new ones should last much longer. Ken was very polite, knowledgeable, and nice. He gave us a can of oil and showed us how to use it. We would never recommend any company but The Garage Door Doctor. This is an honest business with reasonable prices. The staff is outstanding! Thank you so much for helping us! You are all terrific!
Elizabeth Bermea
22:20 11 Jun 19
I looked up past reviews and decided to use this company back in January of this year (2019) and felt they were professional and reliable. So, recently when my garage door opener was stressed too much over use in a small amount of time by my teenage son trying to link it to his car. I decided to call them to replace a burnt out panel. Without getting too lengthy at first I felt like this was being handled and then I unfortunately missed the call back to let me know what the status was on the panel. I called back several times since and I spoke with Kathleen or Catherine once and another time with Eric and they both said they would have Rick call me back. I have NOT heard back since. This to me is VERY UNPROFESSIONAL. I left another voice mail asking why I have not heard back and now have decided to write this review. :(
I am adding 2 Stars to my last review of 1 Star from this morning. And I am hoping to add more before the end of this week.
Ken who is one of the owners called me after seeing my review from this morning. He apologized and owned his mistake. I respect that he did not make excuses and will give him a chance to redeem himself. I also hope to change my entire review to a positive one. I still believe in second chances and happy endings. Hopefully this will be one of them.
I am updating and revising my former review. And I’m happy to say there are still such things as Happy Endings/Outcomes!
Ken promised me that he would try his best to keep me as a customer and he has succeeded!
He came out to see what the problem was and let me know what it would entail to fix it. He kept me posted if there were any delays and then scheduled a day to come out for the installation. On that day Eric came out with another associate. They both were very courteous & professional. I was told before they came out that it may take up to two hours for the total installation. They were done in one hour! That was a nice surprise. But what was really amazing to me was that Eric also took the time to link both of our cars to the garage door opener and even helped me with installing the MyQ App to my phone. That really saved me A LOT OF TIME having to figure out how to do both those things. It was very much appreciated!
I am finishing my review by saying that I would HIGHLY RECOMMEND the Garage Door Doc Inc.!!! They are a CLASS ACT!
greg sandoval
17:13 04 Mar 19
The Garage Door Doctor, were excellent. Had them install a new opening system. Price was more than fair , work was professional , they were knowledgeable & friendly. Definitely will get my recommendation. Thanks Ken .
Richard Doyle
23:25 18 Feb 19
Thank you for your quick response and professional service repairing our garage door.
Heather Joyce
18:39 14 Feb 19
Eric is amazing. Came out right on time the next day and came back as promised with a brand new door install just 2 days later. Super fast, professional service.
Nancy Spears
06:45 20 Nov 18
Ken provided an emergency service this evening that went way above and beyond what I expected or hoped for. His prompt arrival at such a late hour was appreciated more than he’ll ever know. He rescued me out of a very desperate situation with a positive attitude and extremely professional work ethic. I highly recommend the safe and reliable expertise of Ken and this company for anyone in Ventura County.
Jeff Taladay
04:32 10 Nov 18
Ken and his wife were at my home about an hour after my call. He was professional and knowledgeable about the repair that needed to be done. I was happy he came out and left us in a good situation once he left. I’d recommend him to anyone locally who is in need of garage door repair.
Kimber R.
00:14 05 Jun 18
Ken is a lifesaver. Saved me tons by...well just being honest. Something some other competitors are not capable of. Turns out my springs were in perfect working order where another competitor said were in dire need of replacing at a cost of $350. Thank you for being honest. You now have a customer for life.
G G
23:40 31 May 18
Ken and Eric very good service.
The price was very fair and the install was on time and completed quickly.
If your looking for garage doors call them
Two thumbs 👍🏽👍🏽Up......
Amy Segelin
21:41 22 Feb 18
I would highly recommend this company. Ken came out in just a few hours and fixed the door right away. It was such a little job that he didn’t even charge for it. I will use them again with any other garage door issues.
Frank Catalano
16:41 13 Dec 17
This guy is good AND honest. You'll hear stories of garage door repairmen showing up then charging higher prices and expanding the scope of needed repairs. He answers the phone! He notifies you when he's in transit. He checks out the garage door and repairs ONLY what needs repairing. And then he does excellent work quickly. Home ownership would be so much easier if the rest of the home repair industry would meet his standard.
Stephanie Smith
18:46 02 Dec 17
I had a great experience with having my garage door fixed. I called and they scheduled it right away. They were very fast and did the job right! I will definitely be recommending them.
Ashley De Wolfe
01:37 28 Nov 17
Ken was prompt to the job site and installed the garage door opener quickly. Job site was clean and price was fair for the service. Would highly recommend!
KavanM
04:39 21 Nov 17
The spring on our garage door broke on Sunday and Ken was able to come out the next day and fix it. Another service company I called wouldn’t have been able to make it out for a whole week. He was running behind because of a previous job earlier in the day, but he was communicative about the delay. It wasn’t a big deal to us, but he still gave us an extra discount for being late. I told him he didn’t have to do that, but he insisted because he prides himself on great service. And that, to me, is great service. He and Parker replaced both springs, aligned and lubed everything and were done in less than an hour. I definitely recommend these guys. Thanks again!
Rita X
18:54 28 Oct 17
Ken was quick to respond and incredibly helpful. They installed my door less than a year ago, expertly, quickly and overall represent the best that a small business can be. Recent call related to motor of opener- not their product yet support was excellant and helpful. Would recommend 100%. Nice guys.
Robert Cummings
19:55 21 Oct 17
Excellent service very nice people! Billed as quoted and cheaper than I thought it would be. I would definitely do business with this company again!
